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I challenge you! Make Social Media Resolutions and stick with them.

By Lissa Duty

Tuesday, January 1st, 2013

Are you making the RIGHT Resolutions? Similar to making a New Years Resolution, I challenge you to make a Social Media Resolution. As small business owners, we need to make a committment to use social media effectively and follow through with it. I promise if you commit to updating your social media sites, i.e. Facebook, Twitter, LinkedIn and Pinterest regularly you will start seeing results with expanding your online brand, client base and bottom line.

* This post was published prior, but is still relevant, important and valid for increasing your online presence. So read it! Act on the suggested resolutions and let me hear about your successes online!

As many of you know Wednesday was Social Media Day as declared by Mashable, even though I was tied up in meetings most of the day, I felt torn, because I wanted to be online reading all the great Social Media Day content. I did get to catch up on a little reading the past few days and some if it made me do some thinking and evaluation.

As a social media marketing strategist, often times I am so busy working on my clients’ accounts and teaching others how to leverage Facebook, LinkedIn and Twitter that I end up neglecting my own business.

I decided like to make a Social Media Day Resolution. We make New Years Day Resolutions, so why not Social Media Day Resolutions. My resolution is relating to one key piece of social media that is essential in growing your brand.

My resolution is to keep my website current. I will do this by adding important events that I am participating in and blogging, which as you know is essential for driving website traffic and SEO. I have a tendency to know I need to do things on my website, but keep putting them on the bottom of the priority list.

If you don’t have a top notch quality website and updated blog you are missing a key part of social media. The whole purpose of using social networking sites for marketing is to drive traffic to your website. The more your network will learn about you and your services the more they will hire and recommend you to others.

Here are a few suggested resolutions for you to consider:

Blog WEEKLY. If you know you need to blog and either don’t have the time or desire you hire a ghost blogger. A lot of VAs offer ghost blogging services. I even do ghost blogging for some clients, depending on their product and services. More on blogging…Have you read Why Blog and What to Blog about?
Be ACTIVE on social media. Don’t just do your obligatory Status Update, daily or weekly, whatever standard you have set for yourself. Realize that making one status update per week on social media is almost pointless for you. Your connections need to see you name in front of them repeatedly and it needs to be in front of them sharing great content and having conversation. Not pushing your product or services constantly.
Grow your NETWORK. I just love when I am chatting with someone about social media and they tell me “I Tweet or use Facebook for marketing my business”. Being a social media strategist, I’ll immediately go to Twitter and see when their last Tweet was and how many people are following them. Sorry to say this, but you can Tweet all day long, but if you only have 200 people following you and they are following 2000 the odds that your Tweets are getting seen is not likely. You need to make new connections daily to get the word about you and your brand on social media.
Let your CONNECTIONS know you on different levels. Take your online connections to other social media platforms, so they can learn about you in different ways, i.e. when you connect with someone on Twitter and you really find them interesting and you would like to be connected with them for another reason (potential client or referral source for you) invite them to be your friend on Facebook. They will get to know you on a more personal level and then you can even follow up with them via a phone conversation or Skype video chat perhaps.
FOLLOW up. How many times have you made an important contact in person or online and never found the time to seal the deal. Make sure you follow up with all commitments and request you have made online. Your online reputation is important and a key part of getting recommended or them contacting you for your services is to follow up. Make sure that you set aside time, at least every few days to complete these tasks you committed to doing.

Now that I have told you what my Social Media Resolution is and gave you some ideas for ones you should consider I ask you the following:

Let me know if you see something on my website that you feel I should add or do definitely.
Comment on this post with topics you would like to read a blog about. (I really like writing, but I don’t like my blog posts to be the same-o-same-o, like many other people in social media. Sometimes I feel like I am reading the same blog written in 10 different ways.
Tell me your Social Media Resolutions, so I can help hold you accountable, as I need you to hold me accountable.
Share your additional resolutions ideas you think should be on this list, so when others read the comments they’ll get your great suggestions also.

Here goes my shameless self promotion: If you need to learn more about how to leverage Facebook, LinkedIn and Twitter to grow you network you can schedule a social media coaching session with me. If you don’t have the time and enthusiasm for maintaining your social networking sites, but realize it’s essential to growing your brand I can help you. I actually provide this service for my clients.

Thanks for visiting my blog! Look forward to next time!

Categories : Social Media

Are you really secure online? or Do you just think you are?

By Lissa Duty

Tuesday, January 11th, 2011

Are you secure online? or Do you just think you are?

In teaching social media training sessions, I discuss online security and safety. I especially discuss sharing personal information and privacy settings on Facebook and other social networking sites, i.e. LinkedIn and Twitter.

More often than not, clients and attendees are absolutely convinced their social media profiles are safe and secure. I immediately have them check a few Facebook settings. Then they start to listen closer and start making adjustments to their privacy settings. I haven’t found anyone that doesn’t have at least one thing they should be doing differently. A new set of eyes can provide a perspective and insight you hadn’t thought about.

Before I get started, I need to recognize Michelle Ketterman of The Inventory Experts. Her company inventories residents and business property, furnishings, equipment and valuables. In case of theft, fire, flood, tornado, etc …. Her clients will be able to quickly get their inventory to their insurance company and get all their damaged inventoried items replaced promptly and at a the right value. As Michelle says, “a picture can be worth literally a $1000.” Every time I hear her say this I snicker. What a tagline …. that is another whole blog post! LOL!

While Michelle’s focus is on offline security, she suggested I write a blog post about online security, specifically relating to social media because like many others, she thought her profiles security settings were configured correctly. Needless to say, she realized how unsecure her settings actually were after only 10 minutes of reviewing basic settings with me. With the seemingly constant changes, as part of her normal business, Michelle now has me regularly double check her social media security settings.

I couldn’t cover everything one post, but the following are the most common security threats:

Facebook

Date of Birth. Facebook requires your date of birth, and often people have it set to visible to their Facebook friends. Change this setting to make the year of birth not visible. Several of my clients use a fake year making them a few years younger or older.
Address. Don’t list your physical address on Facebook and don’t share your real city if you live in a small town. i.e. Frisco, Rockwall, Royse City, Allen, etc…. List a major metroplex area like Dallas, Fort Worth, San Antonio, San Francisco. You get the idea. Yes, again, they could probably go out to Google and find your exact address, but let’s not make it easy on them for Pete’s sake!
Information your friends are allowed to share about you. See One of My Facebook Secrets for details how to view and correct this issue.
Friends. Restrict who can see your friend list to at those that are at least your friends already. You can even break this list down further and make it so they can only see mutual friends.

Passwords

Check Microsoft’s website for a strength test on your password .
Still want more on passwords – read this blog post – How I’d Hack Your Weak Passwords by John Pozadzides

Do you need a Facebook Privacy Tune Up? In one hour I show you hands-on techniques to optimize your Facebook Privacy Settings (order the Social Media Evaluation). This social media consulting session can focus on what you choose to discuss from Facebook Privacy to content to share on Twitter. You can also get a Tune Up of your Facebook Profile and Privacy settings that I complete independently. Contact me for details Lissa@LissaDuty.com.

In my consulting sessions, the client tells me their needs and the training is focused on those areas. Yes, you read that RIGHT, a social media consultant that will teach you what you want to learn, vs. what they think you need to LEARN!

Now it’s your turn – share a tip below regarding something you learned about your online security and how you fixed it! Look forward to hearing from you!

Categories : Social Media

Tags : facebook, John Pozadzides, linkedin, Lissa Duty, Michelle Ketterman, networking sites, online security, privacy settings, security settings, Social Marketing, Social Media, social media coaching, social media consultant, social media evaluation, social media marketing, social media training, The Inventory Exports, twitter

Are you Influencing your Social Network?

By Lissa Duty

Thursday, December 30th, 2010

I was reading a blog post by one of the branding greats, Chris Brogan about influence and it inspired me to think about and write the following ….

Are you Influencing your social network?

I think influence is about not only who knows you, who you know, but of those that do know you … how do they think of you? Do they recommend you? Do they immediately think of you when they hear a certain word or phrase. This all relates back to branding and influence both ….

Are you their go to expert for your industry?
Are you branding yourself effectively?

These are the questions I think of relating to my influence and online presence:

Do I let my audience know I specialize in social media marketing?
Do I talk enough about Facebook, LinkedIn or Twitter?
Do I talk too much about Facebook, LinkedIn or Twitter?
Do I share information that allows my audience to connect with with me on a professional and personal level?
Do my connections recommend me to their network because of my expertise?
Do those connections turn into emails, phone conversations and clients?

I challenge you to write down a minimum of 5 questions to ask your social networks, inner circle of friends, strategic partners and your family. Find out if you are influencing them! If not, your influence is not where you need it to be and your branding focus needs to be put back on track!

If you think you could use some help in this area, do check out my Social Media Marketing Coaching specials I have running thru December 31st. I would be glad to help you increase your influence and expand your brand awareness globally!

Please share who influences you, the questions you would ask of your network about your influence and share what you would want us to know about you. Your comments and feedback helps all of us to grow and learn.

Categories : Branding

Tags : branding, facebook, influence, influencing your network, linkedin, Lissa Duty, marketing, Social Marketing, Social Media, social media coaching, social media marketing, twitter

Is your Social Media in the RED or the BLACK? #BlackFriday

By Lissa Duty

Tuesday, November 23rd, 2010

Is your Social Media in the RED or the BLACK? #BlackFriday

Every year I go shopping on Black Friday and I have been planning my route and purchases, it got me thinking about my clients’ social media and what I do to help them get out of the RED and into the BLACK. I decided I am going to share some information to help YOU get out of the RED and into the BLACK. First, let me give you a little background on BLACK Friday.

BLACK Friday has many meanings. The one that triggered this blog post is the one for retailers. The Friday after Thanksgiving is known to be one of the largest shopping days each year and many stores run huge sales and open extra early to encourage extra foot traffic. It got the name BLACK Friday because many retailers that were running in the RED often sell enough merchandise to put them in the BLACK on this day and throughout the remainder of the holiday shopping season that follows up to Dec. 24^th.

I want to ask you to read the following and consider is your social media in the RED or the BLACK?

1. Do you log into your Facebook, Twitter or LinkedIn account because you feel obligated? Do you think to yourself I have to go in and post a status update/send a Tweet because I haven’t done it today, this week or this month? Are you only doing enough to get by?

If you are using social media as a strategy to grow your business, consulting practice, sell books, websites, whatever your business may be and you are posting status updates because you feel obligated – STOP! If all you are doing to work your social media is an obligatory daily, weekly or maybe even monthly update DON’T bother. For social media to work for you and your business you need to have a presence ONLINE on a repeat basis. Remember, customers do business with those they “Like, Know and Trust”. You are not achieving this goal with your obligatory updates. You are wasting your time and energy. (Sorry to be so direct, but part of my relationship with my readers is based on honesty and forthrightness!)

You need a structured plan, great content, ideas and a presence that one update will not get you. You need to be using groups, discussion boards, chats, conversation and comments to establish a relationship with your connections and a rapport that you can not achieve with an obligatory update.

2. Do you tweet on Twitter, post status updates to Facebook, or LinkedIn, etc…. on a regular basis, but only have 20 people following/friends/connections? Do you get any “Shares”, “Likes”, “Comments” or “Retweets”?

Part of social media is a numbers game. I am not saying you need to have 10,000 etc… connected to you online for social media to work, but you do have to have an audience, i.e. when on Twitter your Tweets are seen by those following you. A new person to Twitter doesn’t always understand/realize that if you only have 20 followers only 20 people are seeing your Tweets, maybe. If they are not online when you send the Tweet they may never see it. I will see many times someone on Twitter sharing great content, but have no audience. I immediately realize (1) they don’t understand this concept or (2) don’t know how to get more followers.

Shares, Likes, Comments and Retweets: This is a great way to know and see if (1) people are actually seeing your updates and (2) see if you are sharing the kind of content your followers/friends/connections are interested in reading. If you don’t know what I mean when I say “Shares”, “Likes”, “Comments” or “Retweets”, or ever get them, your social media is in the RED.

3. Are you still logging into Twitter, Facebook, LinkedIn, etc… via a web browser? i.e. Internet Explorer, Safari, Firefox, etc…. to view and post status updates.

Using the web browser to access your Twitter account is good for some things, however there are better tools available to help you manage your social media accounts. Tweetdeck is my favorite! Hootsuite is another popular tool for this purpose. There are many to choose from. You can actually use Tweetdeck to view Tweets of those your are following, and the Facebook and LinkedIn updates of your friends/connections.

You can use a Tweetdeck to post updates to your Twitter, Facebook Profile, Fan Page and LinkedIn accounts. You can select which accounts get which updates and you can even schedule them in advance. It’s important to have activity on your social media accounts throughout the day at peak times, not just when you have the opportunity to be online.

I hardly every log into Twitter through the web browser, Tweetdeck has integrated all most all of the features available on Twitter through the browser to work with the Tweetdeck. You still will log into your Facebook and LinkedIn for important aspects of social media. I actually just teach/coach on using the Tweetdeck to schedule updates to Facebook and LinkedIn. Everything else within these social media networks you will do through the browser for the most part.

4. Have you heard of the tools I mentioned above and you keep thinking to yourself I need to learn about them and be using them more? Or are their names Greek to you? Have you tried to use these tools and they confuse you?

Ask for help!!! Ask friends using these tools to teach you, go to YouTube and search for tutorial videos others have made on how to use them. You may find the best and most cost effective route in the long run, when you consider your time, energy and frustration is to hire a social media professional to teach you.

As part of the social media coaching services I offer training on Tweetdeck. I coach my clients on how to create a presence on social media, how to use each social media tool and understand whatever thing means. We focus on marketing strategy and maintenance, which can be performed mostly through a Tweetdeck, one centralized area.

5. Have you claimed your business listing on Yahoo Local, Google Places, Bing Local, etc …? Are you using Ping.Fm, Google Reader, Social Oomph and Twellow? Do you even know what these sites/tools are?

If you aren’t REGISTERED on them this is a sure sign your social media is in the RED.

Does this blog post trigger more questions for you? I am going to stop here and close with this advice:

Learn the best way!
Increase your followers/friends/connections!
Stop with the obligatory updates!
Share tips, content and resources!
Ask for help!

If you want to get your social media out of the RED and into the BLACK use the acronym above as a guide!

I look forward to your comments, feedback and tips! It’s an important part of learning for all of us! So comment away! Thanks in advance for “Commenting”, “Liking”, “Sharing” and “Retweeting”! LOL!

Categories : Social Media

Tags : #BlackFriday, Black Friday, branding, facebook, linkedin, Lissa Duty, marketing, media marketing, mentions, retweets, Social Marketing, Social Media, social media coaching, social media marketing, social media tools, status updates, Tweetdeck, tweets, twitter

Twellow is the Yellow Pages of Twitter. Read WHY!

By Lissa Duty

Monday, July 19th, 2010

Update on this post: This blog post was written in 2010 about the value of Twellow and how having your Twitter ID registered on Twellow can create a great opportunities for you! Visit Twellow.com and register your Twitter ID.

Wow! What a great weekend! I spent the weekend working for @MariSmith at a business women’s conference in Dallas, Texas. She hired me to work in her booth at the business expo. I spent the last three days greeting professionals, discussing and selling her book, Facebook Marketing: An Hour a Day, and assisting with the logistics during her two presentations and the book signings afterwards.

I know you all are curious how I landed this gig, and I’m going to tell you exactly how, but first you need to read about my experience with @MariSmith this weekend.

Mari Smith is as big in real life as she is online! She had the fans coming at her from all directions. She was very patient and gracious with each one. Many came and asked her social media advice about growing their fan page, strategy, etc…. She happily provided FREE advice to anyone that asked. She was a star to me before, I admire her even more now. She is a great person and I have to say without a doubt, quite humble. As we all know, some well known social media experts have grown incredibly large egos to go along with their large following, which is not an admirable quality.

It was great to have affirmation from a top notch pro like @MariSmith that the social media advice I have been giving to my clients is right on track. Hearing her tell the attendees at her presentations to use the same tools and strategy I recommend was totally exciting!

I knew many of the women attending the event, some of them were @angiestrader, @kymglass, @divatoolbox, @adayva and @minetter. I actually got to introduce most of them to @marismith, which was really cool! (P.S. Guys, you owe me big! LOL!)

Anyway, my whole point with this blog post is to express to you:

Mari Smith is as awesome in real life as she is online.
Not all social media pros are full of themselves.
It’s not always who you know, but who you are that gets you opportunities.

Enough about that – I think you get my point! Now, on to how I landed this opportunity. First, I would like to say I have been connected to @MariSmith online via Facebook and Twitter for awhile, however, until this past week our conversations has been limited.

When @MariSmith decided she was coming to Texas and going to hire a local assistant to help her out, she went to Twellow, after all it’s the Twitter Yellow Pages, and searched assistant Dallas. I was lucky enough to come up #1.

Actually, it wasn’t luck at all that I came up #1. I have worked diligently to grow my brand on Twitter and increase my followers organically. Since I had the right SEO words and the most followers in Dallas with the keyword assistant in my bio, I came up first. When I logged into my Tweetdeck and saw her Direct Message to me I almost fell out of my seat. I was so excited I had to call my mom, Ana (@CyberDivaVA) and Patty (@PattyFarmer) before I even responded. They all know quite well who she is and were excited for me. Anyway, back to the point ….

I want my experience with this great opportunity to teach all of you the importance of:

Registering your Twitter ID on Twellow.com.
Having your bio completed with the right SEO keywords for your target industry and client.
Working diligently to grow your brand on Twitter by providing quality information, content and establishing relationships with others.

I would like to end this blog with a big Thank You to all of you, my Twitter friends! After all, if you hadn’t followed me, and recommended me to your friends, I wouldn’t be where I am today and might not have came up #1 on Twellow.

All of you ROCK and I deeply appreciate each and every one of you! Now go register your Twitter ID on Twellow and get busy spreading the word about who you are and what you represent! Remember, it’s about quality relationships and content, not just quantity!

P.S. @MariSmith Thanks for searching Twellow for your assistant Dallas! You hold the title Queen of #socialmedia in my book! Now, off to read your book, Facebook Marketing: An Hour a Day. I have to work on getting my Facebook fans up for the next big opportunity coming my way!

Categories : Twitter

Tags : assistant, branding, Dallas, facebook, Facebook fans, Facebook Marketing, Mari Smith, marketing, Personal Branding, Social Marketing, Social Media, social media marketing, social media tools, social networking, strategy, Twellow, twitter

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