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I challenge you! Make Social Media Resolutions and stick with them.

By Lissa Duty

Tuesday, January 1st, 2013

Are you making the RIGHT Resolutions? Similar to making a New Years Resolution, I challenge you to make a Social Media Resolution. As small business owners, we need to make a committment to use social media effectively and follow through with it. I promise if you commit to updating your social media sites, i.e. Facebook, Twitter, LinkedIn and Pinterest regularly you will start seeing results with expanding your online brand, client base and bottom line.

* This post was published prior, but is still relevant, important and valid for increasing your online presence. So read it! Act on the suggested resolutions and let me hear about your successes online!

As many of you know Wednesday was Social Media Day as declared by Mashable, even though I was tied up in meetings most of the day, I felt torn, because I wanted to be online reading all the great Social Media Day content. I did get to catch up on a little reading the past few days and some if it made me do some thinking and evaluation.

As a social media marketing strategist, often times I am so busy working on my clients’ accounts and teaching others how to leverage Facebook, LinkedIn and Twitter that I end up neglecting my own business.

I decided like to make a Social Media Day Resolution. We make New Years Day Resolutions, so why not Social Media Day Resolutions. My resolution is relating to one key piece of social media that is essential in growing your brand.

My resolution is to keep my website current. I will do this by adding important events that I am participating in and blogging, which as you know is essential for driving website traffic and SEO. I have a tendency to know I need to do things on my website, but keep putting them on the bottom of the priority list.

If you don’t have a top notch quality website and updated blog you are missing a key part of social media. The whole purpose of using social networking sites for marketing is to drive traffic to your website. The more your network will learn about you and your services the more they will hire and recommend you to others.

Here are a few suggested resolutions for you to consider:

Blog WEEKLY. If you know you need to blog and either don’t have the time or desire you hire a ghost blogger. A lot of VAs offer ghost blogging services. I even do ghost blogging for some clients, depending on their product and services. More on blogging…Have you read Why Blog and What to Blog about?
Be ACTIVE on social media. Don’t just do your obligatory Status Update, daily or weekly, whatever standard you have set for yourself. Realize that making one status update per week on social media is almost pointless for you. Your connections need to see you name in front of them repeatedly and it needs to be in front of them sharing great content and having conversation. Not pushing your product or services constantly.
Grow your NETWORK. I just love when I am chatting with someone about social media and they tell me “I Tweet or use Facebook for marketing my business”. Being a social media strategist, I’ll immediately go to Twitter and see when their last Tweet was and how many people are following them. Sorry to say this, but you can Tweet all day long, but if you only have 200 people following you and they are following 2000 the odds that your Tweets are getting seen is not likely. You need to make new connections daily to get the word about you and your brand on social media.
Let your CONNECTIONS know you on different levels. Take your online connections to other social media platforms, so they can learn about you in different ways, i.e. when you connect with someone on Twitter and you really find them interesting and you would like to be connected with them for another reason (potential client or referral source for you) invite them to be your friend on Facebook. They will get to know you on a more personal level and then you can even follow up with them via a phone conversation or Skype video chat perhaps.
FOLLOW up. How many times have you made an important contact in person or online and never found the time to seal the deal. Make sure you follow up with all commitments and request you have made online. Your online reputation is important and a key part of getting recommended or them contacting you for your services is to follow up. Make sure that you set aside time, at least every few days to complete these tasks you committed to doing.

Now that I have told you what my Social Media Resolution is and gave you some ideas for ones you should consider I ask you the following:

Let me know if you see something on my website that you feel I should add or do definitely.
Comment on this post with topics you would like to read a blog about. (I really like writing, but I don’t like my blog posts to be the same-o-same-o, like many other people in social media. Sometimes I feel like I am reading the same blog written in 10 different ways.
Tell me your Social Media Resolutions, so I can help hold you accountable, as I need you to hold me accountable.
Share your additional resolutions ideas you think should be on this list, so when others read the comments they’ll get your great suggestions also.

Here goes my shameless self promotion: If you need to learn more about how to leverage Facebook, LinkedIn and Twitter to grow you network you can schedule a social media coaching session with me. If you don’t have the time and enthusiasm for maintaining your social networking sites, but realize it’s essential to growing your brand I can help you. I actually provide this service for my clients.

Thanks for visiting my blog! Look forward to next time!

Categories : Social Media

Have you taken the Social Media LEAP?

By Lissa Duty

Wednesday, February 29th, 2012

Have you taken the Social Media LEAP? Taking a LEAP is sometimes what using social media is all about.

Are you LEAPING today? Have you taken the big LEAP? What’s LEAPING for you? What is the big LEAPING deal? I can sit around all day thinking of LEAPING puns (ahhh! There was another one!), but what would be the good in that? Waste of time perhaps …. Wrong… you need to be different … stand out from everyone else ONLINE!

Taking a LEAP, otherwise referred to as being creative, entrepreneurial, inventive, etc… with WHAT you say and HOW you say it, is exactly what you need to be remembered by your prospective clients and current clients ONLINE and OFF!

Using Social Media when you first start out is about taking a LEAP of faith. There is so much out there about ROI – Return on Investment. Let’s call it Return on Influence for the sake of this blog post!

I tell all prospective clients your ROI is going to be new friends, followers, connections initially when using social media. There are not any promises or golden ticket to success as some social media professionals promise. Social media is about branding yourself ONLINE. (I am not going to go into this topic more at this time – been there, done that! Read it here. )

Before I go forward on LEAPING Social Media, I must mention the importance it is to have your ONLINE and OFFLINE presence in sync from your logo, your business card to your website design and layout. The image you present to your customers needs to say Who You Are and Give them a Message that will help them to remember you! See my friend Robin’s blog post – 7 Marketing Tips for Leaping into your Customers Hearts and Minds for more on this important part of branding yourself and your business.

The questions I get most often from someone using or considering use social media are:

Where should I be? i.e. Should I be on all the social networking websites
What do I post?
Why would someone want to Follow, Subscribe, Friend, Like or Connect with me?
How can I do it easiest?
When should I post?

I am going to give you the quick self promoting answer first! Yep! I am getting straight to it – Hire me – I do social media coaching and I will answer all these questions and more in a private training hands-on!

Now for the long answer, that I will try and make not to confusing!

1. Where should I be? — What social networking sites do your customers use most often? That is where I would start out. I can’t answer this for you as I don’t know your product/service.

2. What do I post? Content that would interest your ideal client (usually that means it interests you also). Use Alltop.com as a resource to find content that would interest your audience.

3. Why would someone want to Follow, Subscribe, Friend, Like or Connect with me? Because people are hesitant to say right off they are interested in your services/products. They are concerned you’ll try and sell to them. They want to get to know you, your products and services before they put themselves out there with the “I am in interested in knowing more commitment.”

4. How can I do it easiest? First, I must say here “You only get out of social media what you put in to it, the less you put, the less you get”. With that being said, using a social media tool such as Hootsuite or Tweetdeck to update your Facebook Profile, Facebook Page, LinkedIn and Twitter is the easiest method. (This blog post links you to social media tool reviews for doing this easier.)

I actually recommend in my social media coaching sessions, that you do a little of both. You definitely want to use a social media tool to monitor Twitter all the time, but because Facebook groups updates from other 3^rd party tools together during high volume times, I recommend you post directly on Facebook when you can from your computer or Smartphone with the Facebook App. LinkedIn doesn’t do this grouping yet, but I just think it looks better for people to see you care enough about LinkedIn to actually log in and post a physical update now and again. Using Hootsuite to post in your LinkedIn groups is just awesome and easy! Ask my dear friend, Ana, if you don’t believe me. She loves it.

5. When should I post? That is always a difficult question to answer quickly. It depends on who your audience is and when are online. With Facebook I post at random times and see which posts gets more comments/likes and interactions. With Twitter the best time is usually between 10 am EST and 12 pm EST from my experience. There are 3^rd party tools you can purchase to optimize this for you. I recommend checking out the free ones first – Tweriod is a Twitter tool and Buffer is another tool you can use to do this analyzing for Twitter, Facebook and more.

Now that I have given you the Where, What, Why, How and When to get you moving forward successfully I am going to close with some advice I gave in a blog post – Is your Social Media in the RED or the BLACK? I published almost two years ago!

Learn the best way!
Increase your followers/friends/connections!
Stop with the obligatory updates!
Share tips, content and resources!
Ask for help!

It has stuck with me, but perhaps that is because it spells my name L – I – S – S – A! LOL!

It’s your turn … Let me know what you are going to do on this LEAPING day, tomorrow and every other day to keep you LEAPING forward for social media success!

Categories : Social Media

Tags : facebook, Hootsuite, linkedin, Marketing Tips, Social Media, social media coaching, Social Media LEAP, Social Media Questions, Social Media Success, social networking, Social Networking Sites, Tweetdeck, twitter

Is this photo of you? Are you protecting your digital footprint?

By Lissa Duty

Tuesday, January 4th, 2011

Is this photo of you? Are you protecting your digital footprint?

When you post a photograph online do you realize how easy it is for someone to save it to their own computer? Do you realize that in the Terms and Agreement of Services for many photo sites like Flickr and Picassa, you are giving your rights to the photograph to the site? Do you know that when you text someone a photo of you they can email it to themselves and then publish it online?

Yesterday I was researching a client’s online presence on Facebook, LinkedIn, Twitter and the other social networking sites, checking his completed social media profiles, photos, etc … I surprisingly came across a picture of him uploaded about two and half years ago. Wow, was I surprised! It was a very provocative photo, but not part of the image he wanted to portray online any longer.

I immediately removed the photo, and of course had several laughs about it with him! He was embarrassed and explained that it was uploaded as a joke several years ago and he had forgotten about it.

I couldn’t resist explaining the importance of your online presence and digital footprint. I saved the picture to my hard drive and emailed it to him. I wanted to show him how easy it was for someone to save and modify it; changing it to suit their needs. Jokingly, I said that we should keep an eye out for it on a future ad for getting rid of belly fat! LOL! I believe I got my point across and he probably won’t upload those type of photos again, even as a joke.

Ask yourself these questions about your online photos:

Are you willing to share it with the world?
Would you mind seeing it at your high school graduation, wedding, etc…. on a video screen?
Would you be embarrassed if your boss, client, or mother saw it?
Would you have objections if your child shared a similar photo of themselves on or offline?

All photos of me must pass the above screening process before I upload or allow anyone to take my photo. You can’t control every photo or even know every time a photo is taken of you, but you can be aware of your surroundings and observe when others are taking photographs. Ask the person taking the photographs to please let you see them before posting online, try and put your back or side profile to the photographer, it will be a little harder for you to be recognized online.

Being seen at social events is an important part of branding and your online presence, but the photos need to be photos you would share with the world. Not a photograph you would regret later. Taking crazy photographs with your friends can be fun, but they can also have an impact later.

Try to limit being snapped in these photos:

Drinking what would appear to be an alcoholic beverage.
Talking with your hands making certain gestures.
Photos with your tongue sticking out, making crazy eyes, rabbit ears, etc…

These are all fun for now, but I promise there is a very strong possibility that those fun pictures can be damaging to you in the future. Your client might decide you are not serious enough, or perhaps drinking is a NO-NO in their book. I had a photo snapped of me where I was talking with my hands (as I often do) and it appeared from the angle of the photo I was grabbing the chest of the person next. Of course, I knew the photo was innocent, but everyone that would have seen it online would not have known that!

Here is your assignment, if you haven’t already done so:

Login to each one of your social networking sites, even the old ones (Myspace, etc…) that you don’t use anymore.
Read through your profile and remove anything that could be offensive, misleading or misinterpreted.
Check each photograph of you, ones you uploaded and ones you are tagged in. Remove anything questionable; always play it safe when in doubt. If the photos of you aren’t ones you uploaded and you can’t remove them, ask the account owner to kindly remove them. If they refuse, you could report the photo as spam on many social networking sites.
Think back to social events you attended and recall someone taking photos. Email the photographer and ask them to see the photographers. Ask if the photos are stored online and ask for the link. You want to see them online also.

Now, let us have some fun! Do you have a crazy photo story you want to share with the readers of this post? Tell us about a time when you had something happened to you online that you didn’t expect. Tell us how you resolved the situation. We all need to make sure our online presence is top quality, and sharing scenarios will help all of us!

As always, looking forward to your comments!

Categories : Social Media

Twellow is the Yellow Pages of Twitter. Read WHY!

By Lissa Duty

Monday, July 19th, 2010

Update on this post: This blog post was written in 2010 about the value of Twellow and how having your Twitter ID registered on Twellow can create a great opportunities for you! Visit Twellow.com and register your Twitter ID.

Wow! What a great weekend! I spent the weekend working for @MariSmith at a business women’s conference in Dallas, Texas. She hired me to work in her booth at the business expo. I spent the last three days greeting professionals, discussing and selling her book, Facebook Marketing: An Hour a Day, and assisting with the logistics during her two presentations and the book signings afterwards.

I know you all are curious how I landed this gig, and I’m going to tell you exactly how, but first you need to read about my experience with @MariSmith this weekend.

Mari Smith is as big in real life as she is online! She had the fans coming at her from all directions. She was very patient and gracious with each one. Many came and asked her social media advice about growing their fan page, strategy, etc…. She happily provided FREE advice to anyone that asked. She was a star to me before, I admire her even more now. She is a great person and I have to say without a doubt, quite humble. As we all know, some well known social media experts have grown incredibly large egos to go along with their large following, which is not an admirable quality.

It was great to have affirmation from a top notch pro like @MariSmith that the social media advice I have been giving to my clients is right on track. Hearing her tell the attendees at her presentations to use the same tools and strategy I recommend was totally exciting!

I knew many of the women attending the event, some of them were @angiestrader, @kymglass, @divatoolbox, @adayva and @minetter. I actually got to introduce most of them to @marismith, which was really cool! (P.S. Guys, you owe me big! LOL!)

Anyway, my whole point with this blog post is to express to you:

Mari Smith is as awesome in real life as she is online.
Not all social media pros are full of themselves.
It’s not always who you know, but who you are that gets you opportunities.

Enough about that – I think you get my point! Now, on to how I landed this opportunity. First, I would like to say I have been connected to @MariSmith online via Facebook and Twitter for awhile, however, until this past week our conversations has been limited.

When @MariSmith decided she was coming to Texas and going to hire a local assistant to help her out, she went to Twellow, after all it’s the Twitter Yellow Pages, and searched assistant Dallas. I was lucky enough to come up #1.

Actually, it wasn’t luck at all that I came up #1. I have worked diligently to grow my brand on Twitter and increase my followers organically. Since I had the right SEO words and the most followers in Dallas with the keyword assistant in my bio, I came up first. When I logged into my Tweetdeck and saw her Direct Message to me I almost fell out of my seat. I was so excited I had to call my mom, Ana (@CyberDivaVA) and Patty (@PattyFarmer) before I even responded. They all know quite well who she is and were excited for me. Anyway, back to the point ….

I want my experience with this great opportunity to teach all of you the importance of:

Registering your Twitter ID on Twellow.com.
Having your bio completed with the right SEO keywords for your target industry and client.
Working diligently to grow your brand on Twitter by providing quality information, content and establishing relationships with others.

I would like to end this blog with a big Thank You to all of you, my Twitter friends! After all, if you hadn’t followed me, and recommended me to your friends, I wouldn’t be where I am today and might not have came up #1 on Twellow.

All of you ROCK and I deeply appreciate each and every one of you! Now go register your Twitter ID on Twellow and get busy spreading the word about who you are and what you represent! Remember, it’s about quality relationships and content, not just quantity!

P.S. @MariSmith Thanks for searching Twellow for your assistant Dallas! You hold the title Queen of #socialmedia in my book! Now, off to read your book, Facebook Marketing: An Hour a Day. I have to work on getting my Facebook fans up for the next big opportunity coming my way!

Categories : Twitter

Tags : assistant, branding, Dallas, facebook, Facebook fans, Facebook Marketing, Mari Smith, marketing, Personal Branding, Social Marketing, Social Media, social media marketing, social media tools, social networking, strategy, Twellow, twitter

Are you tired of reading blog post after blog post about personal branding, providing value and content?

By Lissa Duty

Thursday, July 8th, 2010

Are you tired of reading blog post after blog post about personal branding, providing value and content?

I know I am sick of it. They all start to read the same after awhile. All of them, don’t get me wrong are great blog posts, and I will continue to share them on Twitter, Facebook and LinkedIn with you. However, I would like to see something for a change more focused on how to find your brand, provide value and where to locate all this great content that you need to be sharing on social media.

Here’s my take on it:

To find your brand you need to sit down in peace and quiet, and think about what your purpose is for using social media. Do you want to sell something? Educate? Expand your connection base, etc…. If you are an individual providing a service you need to establish your personal brand first, which is what I needed to do!

When I started using social networking sites my goal was to let everyone know who Lissa Duty was and what I was about! I needed to brand myself first and foremost, then focus on growing my business. I went out and established connections with those that are influential in the areas and industries that I focus on. i.e. Small Business Owners, Consultants and Social Media. I identified @BillHurlbut, @PattyFarmer and @LinkedInQueen.

I learned all I could about them, who they were and how I could connect with them. I joke and say “I made them my best friends”. Not literally! I made sure I got to know them on a personal level, which was who they were, what they represented and the value they provide in the social networking community. I soon learned how smart and connected they were. I didn’t ask them – “Please tell your connections about me on social media”. I instead focused on developing a relationship and rapport with them, so they would want to tell their friends about me.

How to provide value? First you need to determine what kind of information would be of interest to those following you. Keep in mind it does need to be related to your industry for the most part, after all you are using social media to sell your services/products right? Think about what you know that is essential to your industry and your clients. Share tips that would help your ideal client make important decisions. Of course, don’t share company secrets or give away the milk for FREE. (I’m sure you all have heard the phrase “Why buy the cow, when they can get the milk for FREE”.) Share enough to make them want to connect with you in a more personal way. Perhaps they’ll message you a follow up question.

Content – the biggie! This covers two areas:

Finding industry related articles that would interest your followers. Start using a RSS reader like Google Reader and every time you find a blog that someone else has Tweeted or shared on Facebook/LinkedIn that would interest you and your connections subscribe to it in Google Reader. This is a quick and easy way to find great content for you to share on social networking sites. (Watch videos on eHow – How to use & setup Google Reader.)

Writing content yourself to share on your blog. Ask your connections on social media what they would like to learn more about related to your industry. I often find questions that people ask me about social media turn into some really great blog posts! Share success stories of your other clients. Get your readers interested in reading and learning more about you. (Read more about blogging.)

I trust this post gave you some ideas on how to build your personal brand, provide value and content, instead of just all the whys! Give me your feedback and let me know what you think needs to be added or you would like to read more about in future blog posts!

Thanks for reading!

Categories : Branding

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